Due to continued growth within our sector, we are looking for a committed, detail-orientated candidate to join our industry leading team to fulfil order processing and general customer service duties. Whilst being responsible for overseeing orders through the full process from confirmation to delivery & aftercare, liaising regularly with our internal and external team and partners, you will also be responsible for the smooth running of the office and company processes on day-to-day basis. Ongoing full training on our products and processes will be provided. Main duties: Evaluate each confirmed order to make sure the necessary forms are complete and correct, promptly resolving any queries where required with the relevant team members See each order through the full process, ensuring all tasks are completed within the required timeframes and that these are logged on the internal CRM system correctly and updated to the customer as required, ensuring client expectations are suitably managed Booking in survey visits and installations, as well as aftercare visits such as services or call outs, plus internal aftercare calls to clients to ensure all is well following installation Sending processed surveys to manufacturers and checking stairlift technical drawings once received against the survey for approval Stock management in our warehouse, overseeing stock levels and advising of any issues or replenishments required, as well as allocating stock to specific orders as required Handling incoming and outgoing calls, primarily for your tasks but also in general to assist other members of the team if it is busy, for example taking messages everyone works as a team and supports each other in this way Basic troubleshooting / reset procedures over the telephone with clients who may be having difficulty with their stairlift Managing the order processing section of the shared drive, ensuring all relevant folders & documents are uploaded correctly in a timely manner Requirements: Technology-savvy; being able to use a PC and Microsoft Office applications is crucial Strong ability to multi-task, as there will be times where you may need to pause a task to answer a phone call for example Attention to detail is of high importance to any order processing role Written & verbal communications must be to a high standard, with an empathetic approach to our client base Previous experience of working with a CRM system is advantageous, but not essential especially if you are a quick learner Previous experience working in an office team with field-based team members is advantageous, but not essential Ability to self-manage your time, for example diarising tasks and ensuring they are completed when required