The opportunity
In this role, you will provide efficient and effective processing of HR administration within specific procedural and service guidelines. You will be responsible for the accurate and speedy processing of all leave of absence activity (family leaves, unpaid leave, sickness absence etc) in accordance with agreed key performance indicators, and the coordination of this information for the precise processing of payroll activity.
You will have the opportunity to develop professional working relationships with key Talent stakeholders including HR Business Consultants and other operational contacts. You should be committed to your own personal development through completion of appropriate learning, and the development of the team by identifying potential process improvements. You will also have the opportunity to contribute to wider Talent Shared Services and HR projects and initiatives.
Your key responsibilities
1. Deliver excellent service in line with leave of absence processes and ensure service level agreements are achieved. Follow work instructions to execute transactions of requests for time-off during employment.
2. Undertake cyclical activity aligned to the annual operational calendar.
3. Self-review that all process steps and payroll actions are fully completed to ensure accurate payroll processing and eradication of errors.
4. Action housekeeping and other related reports, taking appropriate actions identified within the reports.
5. Process administration in relation to employees requesting time-off including: sickness absence, maternity, paternity, shared parental leave and unpaid leave.
6. Resolve queries initiated by the EY Help HR Contact Centre team that require further investigation. Ensure satisfactory closure of issues that develop into cases, and ensure any learning is taken on board.
7. Maintain an up to date knowledge of current EY policy and process developments.