Direct message the job poster from China Telecom Europe
Job responsibilities:
1. Monitor and test the performance of Chinanet/CN2 network, proactively detect and resolve QoS deterioration, constantly improve QoS of Chinanet/CN2, manage the transit and peering connection to ensure good network connectivity.
2. Liaise with other teams/external entities to ensure the smooth network operation.
3. Daily maintenance and operation of network devices in China Telecom Moscow POPs, including CT global Internet backbone, Chinanet/CN2 Sino-Europe backbone, and IP access network devices.
4. International circuits’ implementation, service provisioning, service delivery, post-sale troubleshooting, and technical support.
5. Maintain and update Operation Plan and other operational procedures, service availability report, traffic management reports, and service improvement solutions.
6. Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements, and engineer solutions based on customer requirements.
7. Coordinate with counterparts in HQ to design, implement, and support differentiated Internet products.
8. Follow up on customer service escalation with internal departments and external suppliers.
9. Provide performance reports for VIP customers and organize service review meetings with VIP customers, including gatekeeping customer credit claims.
10. Process supplier service reviews and credit claims, maintain supplier information in the system.
11. Some business travel is required.
Requirements:
1. 3-5 years network maintenance experience on IP network and equipment maintenance experience.
2. CCNP qualified or equivalent; CCIE would be an added advantage.
3. Familiarity with Cisco equipment and other related products.
4. Familiarity with all submarine and land cable systems.
5. Prefer speaking both English and Chinese.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Telecommunications
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