We are looking for a Metering Operations Delivery Manager to join our team. This role is paying from £58,693 - £71,634 along with a market leading benefits package.
Metering Operations Delivery Manager
Here's what you'll be doing
npower Business Solutions (nBS) powered by E.ON is a leading £5 billion revenue business with a vision to become the number one B2B energy supplier in the UK. We serve approximately 60,000 customers and manage around 300,000 meter points in the Industrial and Commercial (I&C) sector.
Join our team as a Metering Operations Delivery Manager, where you'll lead the delivery and optimisation of metering installation and maintenance activities across I&C portfolios, including NHH, HH, and Gas. You'll guide a team of metering experts, ensuring compliance with complex metering regulations and delivering on regulatory obligations.
In this role, you’ll manage the end-to-end lifecycle of metering services, develop delivery models with customers and agents, and maintain a strong governance framework to meet all roll-out mandates. If you're ready to drive performance and compliance in metering operations, we want to hear from you!
Responsibilities
* Lead and optimise metering installation and maintenance across I&C portfolios, ensuring compliance with regulatory obligations.
* Manage a team of metering experts, oversee complex metering projects, and deliver within budget.
* Drive performance through continuous improvement of systems and processes, mitigating risks and meeting regulatory requirements.
* Develop strategic relationships, manage stakeholder engagement, and influence senior leaders to achieve business objectives.
* Own customer relationships to develop delivery models, ensuring metering services meet I&C and customer expectations.
* Manage stakeholders and service providers to deliver efficient metering solutions, optimize performance, and meet contractual obligations.
* Deliver cost-effective metering services, ensuring compliance and operational excellence.
* Lead the relationship with metering service providers to deliver end-to-end solutions.
* Monitor and optimise field activity, manage capacity, and ensure performance targets are met.
* Identify and implement improvement actions to enhance service delivery and mitigate risks.
* Design and execute the SMART/AMR rollout programme for I&C customers.
* Ensure compliance with regulatory frameworks and lead governance for metering services.
* Manage assurance reviews, track controls, and influence policy changes.
* Lead and motivate a high-performing team, fostering a customer-focused environment.
What we need from you
* Detailed knowledge of energy metering and the drivers of successful performance.
* Understanding of the regulatory and commercial frameworks and the operational processes of internal and external teams.
* Ability to operate within a highly complex and rapidly changing market.
* Experienced in directing a multi-functional team of specialists with strong leadership and coaching capabilities.
* Strong organisational skills with ability to balance tactical and strategic business priorities.
* Ability to analyse and interpret complex, multiple sources of data and insight to optimise service and financial performance.
* Highly skilled organizer, able to manage multiple competing priorities and stakeholders.
* Experienced in industry data flows, market interactions, and metering communication processes.
* Enthusiastic and passionate about delivering and exceeding business performance.
* Eager to deploy new (digital) technologies to increase performance and efficiency.
* Creative thinking to find new opportunities and resolve emerging problems.
Here’s what you need to know
Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings.
Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives.
Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
Get in touch
For more information about the role please contact Ailsa MacQuillin on ailsa.whaley@eon-uk.com
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world.
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