25 days annual leave plus 8 bank holidays (increases annually with service up to 29 days)
Your birthday off work in addition to the above!
Holiday purchase scheme - you can buy up to an additional 3 days leave
Pension scheme
BUPA Healthcare Cashback Plan
Free onsite parking
A clear career pathway as soon as you join
Free fresh fruit and snacks delivered weekly
Employee Assistance Programme
Time off for those special events; nativities, school plays, & graduations
Hybrid working
Great company social events
Are you a customer service whizz? A dab hand on the phones as well as managing helpdesk tickets? Then this is your new role!
As a Customer Support Advisor, you will be responsible for providing first-line support to customers who purchase our SaaS products. You will handle customer enquiries via both telephone and ticket systems, investigating queries to determine if a referral to second or third-line support is necessary. Excellent customer service skills and logical thinking are essential.
You will also be responsible for tracking information, contact, and outcomes, and liaising with internal departments and other stakeholders to resolve issues.
Key Responsibilities:
1. ...