Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
We have recently been recognised for our fantastic business achievements across a number of awards:
* Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
* Winner of Best Employer and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
* Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
* Highly commended for Skills Development – IOD Wales Awards 2024
* Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
* Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
Job purpose:
Working directly with clients to provide a skilled and sensitive service which enables the client to maintain independence. This role covers the Caerphilly area with an office based in Merthyr Tydfil.
Main duties:
* Strive to maintain a safe working environment in accordance with the Health and Safety at work act by attending appropriate training events as directed and reporting any potential risk to a senior member of staff.
* Maintain the highest standards of confidentiality toward both client and colleague.
* Maintain client files, ensuring accurate records are kept.
* Maintain contact with existing clients, monitoring and reporting on a daily/weekly basis.
* Ensure regular communication is maintained between self and care staff, including documenting notes of meetings and conversations on Care Manager where relevant.
* Provide instruction and guidance to schedulers regarding the allocation of carers to client visits, ensuring continuity of care, taking into account locations, skills required and client preferences.
* Provide on and off the job support and supervision for carers, including guidance, training, shadowing, continuous spot checks and performance appraisals.
* Take responsibility for unallocated visits ensuring continuity of care.
* Take responsibility for new referrals from private clients and social services teams, ensuring full information is received and appropriate care planning is undertaken.
* Provide practical care for clients with complex needs, including creation and updating care plans.
* Ensure that any changes to clients' care plans are actioned and recorded in the relevant system.
* Ensure that client risk assessments are carried out in a timely manner.
* Deal with complaints, compliments and incidents in a timely manner, ensuring they are logged and closed off properly when resolved.
* Participate in the out of hours rota.
Quality management:
* Take an active role in setting and maintaining quality standards and mentoring.
* Ensure that staff follow all procedures and policies as laid down in the Staff Guide.
* Assist in auditing the standard of service delivered to clients by conducting spot checks and attending review meetings.
* Ensure client and carer files comply with audit requirements.
* Take responsibility for CRT and ensure compliance of all staff working in the community.
People Management:
* Monitor and supervise carers in the field, conducting care supervision meetings and appraisals.
* Assist with carer disciplinary procedures when necessary.
* Assist with induction and training for new carers.
Additional duties:
* Maintain a working knowledge of fire procedures by attending appropriate training events.
* Report any accidents or incidents involving self, clients, or visitors.
* Report to the Registered Manager any information affecting the welfare of a client or the company's reputation.
Main responsibilities:
* Ensure the quality of services provided to clients is maintained.
* Manage carers and clients.
* Ensure compliance with relevant legislation, processes, policies, and procedures.
* Take reasonable care of your own health and safety and ensure others are not put at risk.
* Safeguard assets within your control and report any suspected breaches in security.
* Maintain confidentiality of company information.
* Establish and develop excellent working relationships with colleagues.
* Deliver exceptional levels of customer service.
* Communicate respectfully and professionally at all times.
Educational/qualification attainments:
* NVQ Level 3 or equivalent.
Knowledge, skills and experience:
* Background in care work and understanding of the social care sector.
* IT literate, including Excel, Word, PowerPoint, Outlook, and StaffPlan.
* Excellent understanding of English language both written and spoken.
* Experience of managing/supervising people.
* Ability to communicate clearly and concisely.
* Ability to learn new things quickly and effectively.
* Ability to work cooperatively with others.
* Ability to solve problems effectively.
Personal qualities:
* Results driven and approachable.
What we offer:
Fantastic employee benefits including:
* Health Cashback scheme.
* Life Assurance of 4 x salary.
* Pension Salary Sacrifice Scheme.
* A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days after two years’ service).
* Opportunity to purchase additional annual leave through salary sacrifice.
* A day off for your birthday.
* A Giving Back day – to offer your services to the local community.
* Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
* Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
* Opportunity to join our 3% interest Christmas savings scheme.
* Employee referral scheme; earn between £250 and £500 for each successful referral.
* Regular social, health and well-being events.
Job Specification
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