JOB DESCRIPTION
International Freight Forwarding –Travel/Admin Coordinator
Key Activities can include:
•Booking of UK hire cars and taxis - Including all administration behind this – HMRC spreadsheet, logging details on forecast spreadsheet, clearing invoices off workflow, Emailing the team with their confirmation details, saving mileage forms, vehicle reports etc to the appropriate folders.•Liaising with our Transport Team in Dunstable, to arrange hotel bookings, flights and hire cars.•Clearing invoices (travel agent) – they need to be documented on the forecast spreadsheet and saved to folder.•Able to send clear, concise emails to suppliers (hire car providers, hotels, travel agents) requesting or following up quotations•Emailing Accounts Payable to follow up on invoice queries and or forward invoices for payment•Develop relationships with customers (internal/external)•Ensure all customer enquiries are responded to promptly and professionally•Adhere to Customs Compliance procedures and documentation•Update the Company’s customer complaints system with all required inputs •Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements anti-corruption.•Contribute to the ‘First Choice’ continuous improvement program•Complete all statutory and mandatory training as and when required
Skills, Experience & Educational Qualifications required:
•Customer service focus•Good administrative and organisational skills•Results driven with a high attention to detail•Effective interpersonal skills•Ability to prioritise tasks, perform under pressure and use own initiative•Excellent written and spoken English •High level of IT skills •Good knowledge of Windows, Word, Excel•Minimum of 5 x GCSE passes including English and Maths•2 x A level pass A-C or equivalent qualification
Key Skills covered: IT, Record and Document Production, Decision Making, Interpersonal Skills, Communication, Quality, Planning and Organisation, Project Management
Location: London (Hayes)
Hours: per week
12 Months Fixed Term Contract