* Fast Growing MSP
* Opportunity for career development and growing and building a team
About Our Client
Our client is a well-established, medium-sized technology and telecoms company based in Manchester. The company is recognised for its commitment to innovation, delivering leading-edge technology and telecoms solutions to a diverse range of clients. They pride themselves on creating a supportive, progressive work environment.
Job Description
* Manage and coordinate the operations centre to ensure efficiency and productivity.
* Drive the development and implementation of operational procedures and policies.
* Work closely with support teams to resolve client issues promptly and effectively.
* Collaborate with stakeholders to identify and implement improvements in operational processes.
* Ensure compliance with industry regulations and company standards.
* Conduct performance reviews and provide constructive feedback to team members.
* Coordinate with HR to recruit, train, and retain qualified operations centre staff.
* Prepare and present operational reports to senior management.
The Successful Applicant
A successful Service Desk Manager should have:
* Significant prior experience of running a similar department at a management level
* ITIL Foundation required
* Experienced within ITIL Methodology including, Incident Management, Major Incident Management, Problem Management & Change Management
* Previous experience in managing an operations centre in the technology and telecoms industry.
* Strong organisational and leadership skills.
* Excellent communication and interpersonal skills.
* An ability to make decisive, informed decisions.
* Proficiency in project management and operational software.
What's on Offer
* An estimated salary range of £54,000 - £60,000 commensurate with skills and experience.
* A comprehensive benefits package.
* A supportive, inclusive company culture.
* Opportunity for career progression within the technology and telecoms sector.
* Generous holiday leave.
We invite qualified candidates who are passionate about enhancing operational efficiency in the technology and telecoms sector to apply. #J-18808-Ljbffr