Are you ready to take the next step in your career?
If you thrive in a fast-paced, customer-focused role and want a clear path to leadership, this opportunity is for you!
We’re looking for a Customer Service Executive to join a growing team where hard work is recognised, development is a priority, and training is fully provided. This role is perfect for someone with a footing in client service experience—whether in hospitality, front desk, retail, or any customer-facing role—who is hungry for career progression.
Join a supportive, energetic team where hard work is recognised and rewarded - with company trips, team-building days, and exciting career growth opportunities.
If you love working with people and want a role where you can truly make an impact, we’d love to hear from you!
The Role at a Glance:
Customer Service Executive
Onsite Dorking Head Office Based
Competitive Market Salary
Plus Benefits Including Company Trips, Vouchers, Team Building Days and More…
Full Time - Permanent
Hours: 8.45am - 5pm
Your Background / Skills: Customer Service, Client Relationship Building, Excellent Communication, Organised, Ambitious, Positive.
The Customer Service Executive Opportunity:
We are on the hunt for a proactive and client-focused Customer Service Executive to join our team. This role is pivotal in building strong relationships with our clients through regular phone and email communication.
As Customer Service Executive, you will be responsible for enhancing client engagement, addressing enquiries, and ensuring they maximise the value of our products and services. Your efforts will contribute to client retention, satisfaction, and business growth through upselling and referrals.
What your day might look like:
1. Delivering outstanding customer service by maintaining regular client contact via phone and email
2. Fostering strong relationships with clients, ensuring they engage effectively with our products and services
3. Educating clients on the benefits of their services and encouraging website interaction
4. Accurately recording client interactions and maintaining up-to-date tracking systems
5. Analysing data from trackers to generate insightful internal reports
6. Conducting phone surveys to gather key client insights and feedback
7. Coordinating website updates and amendments with internal departments
8. Collaborating across teams to ensure service excellence, meeting company SLAs
9. Managing and resolving client service queries efficiently through phone and email
10. Providing clients with SEO performance reports in partnership with the SEO team
11. Acting as the primary point of contact
12. Driving client retention and satisfaction while identifying opportunities for referrals and upselling
About you:
1. Proven experience in client liaison, customer service, or account management
2. Excellent verbal and written communication skills with a warm and professional approach
3. Strong problem-solving skills with the ability to resolve queries effectively and efficiently
4. Target-driven mindset with the ability to meet and exceed performance goals
5. Exceptional organisational skills and attention to detail
6. Proactive and self-motivated with a customer-first attitude
7. Proficient in Microsoft Office Suite, including Word and Excel
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. #J-18808-Ljbffr