Axess Sexual Health is looking to recruit a Receptionist to support our services in Warrington and Halton. Ideal candidate will have experience of using Electronic Patient Record System and have excellent customer service skills.
Answering the telephone, booking in patients basic patient triage and general administration duties. Successful candidate will work on the main front reception desk, greeting and booking in patients using Electronic Patient Record system, answering the telephone, completing basic triage and complete general admin duties.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
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Axess Sexual Health
Appendix to Job Description AS.OS.R0143z Clerical Officer (Generic) Band 2
Task List – Clerk Band 2
These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and Supervision.
Additional Tasks:
• To receive incoming calls from healthcare professionals and patients wishing to access the service.
• To enter and amend patient personal information into Electronic Patient Record systems.
• To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately.
• To process incoming and outgoing calls on the telephone triage line and respond to queries /enquiries from the public, directing patients appropriately.
• To follow correct processes for dealing with complaints and escalate as necessary.
• To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager.
• To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required.
• To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role.
• To follow the reception emergency contingency procedure in relation to computer or network break down.
• To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely.
• To communicate fluently and clearly with patients without judgement and with empathy.
• To support the processing of patient requests via telephone, email, or text message to cancel or change appointments.
• To liaise with colleagues at all levels both within the team.
• To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service.
• To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required.
This advert closes on Tuesday 12 Nov 2024