We are working closely alongside a LocalAuthority in Southwark to assist withthe appointment of a RepresentationsOfficer on a 3monthcontract highly likely to be extended at clientsdiscretion. Please apply with your CV for immediateconsideration.
Rate ofPay: 19.11 24.54 per Hour
Responsibilities:
* Toinvestigate and respond to all parking related correspondenceincluding formal and informal representations and appeals receivedas a result of enforcement of PCN issued tomotorists.
* To ensure other parkingenquiries are dealt with in line with the statutory process andtimescales internal key performance indicators (KPIs) civilprocedural rules (CPR 75) and the councils communication proceduresto deliver a high standard of customer services to the residentsand visitors ofSouthwark.
* Toattend external Adjudication Hearings and give evidence and prepareproofs of evidence as required preparing and determining a plan forany complex cases highlighted in accordance with thelegislation.
* Toensure that all incoming parking permit applications and parkingcontrol suspension applications are dealt with (including requestsfor further information) in line with the set time limits given bythe appeals and representationsmanagers.
* Toanswer phone calls in the specialist parking customer servicecentre dealing with incoming emails parking permits parking controlsuspensions and Paybyphone services resolving residents andvisitors requests and issues in a timely and clearmanner.
Qualifications:
* Education to include Maths and English at GCSElevel or equivalent and/or proven experience of parking enforcementand appeals legislation.
* Excellentcommunication skills both in writing andverbally.
* Proven experience in working in acustomer service or administrative environment having to composeformalcorrespondence.
Please note:
* You should be available to work immediately orat a short notice.
* You should have right towork in U.K
Disclaimer: Brackenberry Ltdis acting as an Employment Business in relation to this vacancy. Weare committed to equality in the workplace and is an equalopportunity employer. Unless otherwise stated all of our roles aretemporary though opening assignments can be and often are extendedby clients on a longer term basis and can sometimes becomepermanent.
Important: We will interpretyour application as being permission to submit your CV to this role(with the right to represent you) unless you advise us to thecontrary. Incase the role requires an enhanced DBS your DBS must beeither through us or be accompanied by a subscription to the DBSupdating service.
#RQ1326267
Remote Work :
No