Job Title: Admin Officer
Contract: August 2025
Salary: £13.98 per hour
Location: South London
Work Setting: 5 days' work
This is a temporary contract role for an Admin Officer with an immediate start date (compliance dependent) for a potential 12-month duration with a possible extension. The role is based in Wandsworth and involves working within Family Clerk Blitz.
Background:
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals, and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service.
Key Purpose of the Role:
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS, providing opportunities to exercise discretion and initiative while continually seeking to improve within a framework of systems and processes (SOPs). Problem-solving is carried out by reference to Lean techniques and comprehensive guidelines, with complex issues typically referred to a team leader or supervisor. Role holders will have regular contact with court/tribunal users, including members of the Judiciary and the legal profession, and work within a team with regular management support.
Key Responsibilities:
1. Administration:
* Preparing papers and files for court, tribunals, hearings, and meetings.
* Producing court/tribunal documents.
* General photocopying and filing.
* Creating and updating records on the in-house computer system and data input.
* Post opening and dispatch.
* Booking, preparing, and organizing meeting rooms, supporting training courses, and other group activities.
* Preparing meeting agendas, joining instructions, handouts, etc.
1. Drafting:
* Standard letters and correspondence, minutes, notes, reports, submissions, etc., according to guidelines and instructions.
2. Operations:
* Clerking civil and family courts, tribunals, and hearings, ensuring papers and materials are available and up to date.
* Assisting court users, supporting listing and rota management, checking files.
* Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees, including the use of chip and pin.
* Handling counter (face-to-face), written, and telephone inquiries.
* Working as a team to ensure TIB (Team Information Board) meetings are relevant, timely, and productive.
* Problem-solving as a team, assessing the impact of new SOPs, and contributing to small projects.
* Undertaking ad hoc roles within the band, such as Jury Bailiff Officer, L+D Coordinator, H+S roles.
3. Processing Casework:
* Including standard documentation and information, court orders, claims, fines and fees, legal aid.
* Accurately interpreting the information required on a court file.
* Working to workload targets in terms of throughput and accuracy.
4. Checking and Verifying:
* Documents, records, accounts, claims, and returns for approval against criteria, regulations, or procedures.
* Ensuring compliance and administration documentation meet quality standards.
* Cross-checking and validating work completed by colleagues.
5. Collecting and Assembling Information:
* For returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
* Modifying and adjusting information to complete work.
* Collecting and assembling information to prepare for and run the daily TIB meeting, as required.
6. Undertaking Calculations:
* Producing basic statistical analysis reports and processing financial information as required.
* Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, and running straightforward reports.
* Calculating the anticipated numbers of Jurors to be called and managing the numbers efficiently.
7. Communicating with the Public and Other Stakeholders:
* Working with the Judiciary, Magistracy, Cluster Managers, Court staff, and other internal and external stakeholders to collect information and provide excellent customer service.
Other Duties:
The post holder is required to work flexibly and undertake any other duties reasonably requested by line management that are commensurate with the grade and level of responsibility of this post.
Skills & Qualifications:
5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or administrative experience. Relevant computer skills to undertake the level of work required.
Brook Street supports the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel and meet all the essential criteria for the vacancy.
As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
We encourage candidates with disabilities and/or veterans or spouses/partners of military personnel who meet all the essential criteria for the role to reach out to us via the Brook Street website to register your interest.
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