Retail Customer Service Advisor
Location: Northwich, Cheshire
Job Type: Full-time/ permanent
Salary: Starting at £26,984.10
About Us
A and E Leisure is a trusted name in the leisure and camping industry, proudly serving customers for over 14 years. Based in Northwich, Cheshire, we specialize in providing high-quality caravan awnings, motorhome accessories, air conditioning systems, and self-leveling solutions. Our commitment to exceptional customer service and expert advice ensures our customers enjoy every aspect of their outdoor adventures.
We are seeking a Retail Customer Service Advisor to join our friendly team and help us continue delivering outstanding service to our valued customers.
Key Responsibilities
As a Retail Customer Service Advisor, you will:
* Provide excellent customer service across all channels, including in-store, online, and over the phone.
* Assist customers with inquiries about products, services, and technical support, offering tailored advice and solutions.
* Handle customer-related issues, ensuring a timely and professional resolution while maintaining a positive relationship.
* Liaise with suppliers to follow up on product queries, orders, and returns on behalf of customers.
* Process changes to orders efficiently and ensure accurate documentation of changes and customer interactions.
* Support the retail team with stock management, merchandising, and maintaining a clean and organized store environment.
* Stay up-to-date on the latest product offerings and industry trends to provide informed recommendations.
What We’re Looking For
To succeed in this role, you will need:
* Strong communication skills – both written and verbal.
* A passion for providing exceptional customer experiences.
* Problem-solving abilities with a proactive approach to resolving customer issues.
* Organizational skills to manage multiple tasks and priorities.
* Experience in retail, customer service, or a related field (preferred but not essential).
* An interest in camping, caravanning, or leisure products is an advantage.
What We Offer
* A friendly and supportive working environment.
* Opportunities for training and professional development.
* Staff discounts on a wide range of products.
* Pension.
* Free parking.
* Bonus scheme.
How to Apply
If you are passionate about customer service and would like to join a dynamic team in a thriving industry, we’d love to hear from you! Please apply with your CV and a cover letter or visit our store in Northwich, Cheshire, to apply in person.
About A and E Leisure
For more information about us and what we do, visit our website at www.aeleisure.co.uk.
Job Types: Full-time, Permanent
Pay: From £26,984.10 per year
Additional pay:
* Bonus scheme
Benefits:
* Employee discount
* Free parking
* On-site parking
Work Location: In person
Reference ID: Customer Service
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