The vacancy
If you are passionate about providing a level of customer service you would be happy to receive yourself, and you enjoy building relationships and getting to know people, then you belong at Bromford, rated as a Great Place to work!
Job Description: We are seeking a dedicated and detail-oriented Garage Income Officer to manage the income of current and former garage licences and spaces. This role is entirely phone-based, with no site visits required. The successful candidate will liaise with customers for ongoing rentals, chase debts and arrears, and set up repayment plans. Additionally, you will work with current customers to set up direct debits and resolve low-level complaints efficiently. Collaboration with garage lettings coordinators to set up garages is also a key part of the role.
Ideal Candidate: The person we are looking for is honest with the ability to communicate with customers and colleagues in an engaging way. Bold with new ideas and looking to improve the service by working efficiently. You will be experienced dealing with IT systems and data finding. This position may suit someone with experience in a similar role, particularly with knowledge in lettings processes, debt management, credit control, or enforcement. Strong customer service skills are essential.
Skills and Qualifications: The ideal candidate will have proven experience in income recovery or a related field, excellent communication and customer service skills, and strong organisational and problem-solving abilities. The ability to work independently and manage time effectively is crucial, as is knowledge of debt management and credit control processes.
This role is fixed term and full-time. You will work Monday to Friday on a roaming contract, a mix between home working (after training) and office.
How to Apply: If you are interested in this position and meet the above criteria, please apply by 12 noon Friday 20 September. Interviews will take place week commencing 23 September at our Wolverhampton office.
We are expecting a large volume of applications so we encourage you to apply early to avoid disappointment.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.