Job Summary
An exciting opportunity has arisen for a ward clerk Band 3 (administration) to join the Day Case Unit team at Epsom Hospital. The successful candidate will need to be enthusiastic and self-motivated with good communication skills. Experience desirable but not essential as training will be provided.
This is a full-time role, the successful candidate will be expected to work Monday - Friday.
Main duties of the job
The post holder will undertake all aspects of administrative work to support the nursing team on the Day Case Unit with the pre and post-op care for all day case patients. They will be required to admit, discharge, arrange follow-up appointments and ensure all necessary documents are present for surgery. The post holder will be performing meet and greet duties as well as answering telephone queries to support patient flow and our nursing teams.
About Us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Pay scheme
Agenda for change
Band
Band 3
Salary
£28,622 to £30,225 a year per annum (pro rata) incl HCAS (Outer)
Contract
Permanent
Working pattern
Full-time
Job locations
Epsom, Dorking Road, Epsom, KT18 7EG
Job Description
Responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person Specification
Education
Essential
* Good general education with GCSE or equivalent in English at grade C or above
Desirable
* ECDL
* NVQ level 2 in Business Administration or Customer Care or equivalent
Experience
Essential
* Experience of using a full range of IT/patient administration systems
* Experience of patient administration work in a healthcare setting
Desirable
* Experience of face-to-face customer contact
Skills
Essential
* Excellent interpersonal and customer care skills
* Computer literate, with experience of using a keyboard
* Knowledge of NHS service provision including the pathway of care
* Knowledge of healthcare administrative systems and processes
* Understanding of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
Epsom, Dorking Road, Epsom, KT18 7EG
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us
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