Associate Director | Sales & Marketing Recruitment | UK
We are seeking a dynamic and experienced Sales Operations Manager to join a leading FMCG business. This critical role will support their sales teams in optimising profitability, ensure efficient order processing, and drive the implementation of cross-functional initiatives to deliver service excellence. The role involves managing sales operations and people management responsibilities, including Sales Support Managers and a Front of House Receptionist. The Sales Operations Manager will deputise for the Head of Sales Operations as needed and play a key role in driving process improvements across the business.
Key Responsibilities:
* Lead, manage, and develop a team of direct reports to achieve both team and business objectives, ensuring adequate staffing and performance reviews are in place.
* Work with the Head of HR to define and deliver an internal training program to support the team's development.
* Monitor service level issues, ensuring shortfalls are addressed, and the team is aligned with the company's service offerings.
* Provide accurate and timely sales and operational reports to the Head of Sales Operations and relevant Sales Directors.
* Oversee the sales administration process, ensuring customer requirements and product specifications are met.
* Attend customer meetings and trade shows where required, ensuring follow-up actions are completed promptly.
* Lead cross-functional initiatives, acting as a liaison between Sales Operations and other departments, to ensure optimal processes and customer satisfaction.
* Implement new policies and procedures as directed by the Directors, ensuring compliance.
* Support business development opportunities and drive process improvements in the sales operations function.
* Manage the Receptionist and front-of-house roles and responsibilities.
Essential Experience & Skills:
* Minimum 5 years of experience in a people management role within a sales function.
* Proven experience managing teams in a fast-paced, commercial environment.
* Strong understanding of operational sales workflows and delivery methodologies.
* Demonstrable knowledge of integration systems (e.g., EDI, Linnworks, Shopify, Salsify).
* Competency in Google G Suite.
* Excellent communication and interpersonal skills, with the ability to motivate and influence across the organisation.
* Strong problem-solving and customer-centric approach.
* Ability to prioritise, plan, and organise both your own workload and that of others.
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