Northern Lincolnshire and Goole NHS Foundation Trust
A vacancy for a part-time medical secretary has arisen at our Stroke department, Grimsby.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and specialty SOP.
2. Schedule new and follow-up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done. Offering choice wherever possible.
3. Ensure any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts and are available before clinic day.
4. Co-ordinate appointments & procedures at other hospitals and organisations, where required.
5. Ensure clinic outcomes are recorded accurately on PAS, including those for offsite clinics.
6. Lead on the completion of clinic cancellation forms and process according to SOP.
7. Reschedule outpatient clinics as requested, in line with waiting time targets.
8. Use the Trust's medical transcription system and ensure that urgent letters are processed in accordance with SOP.
9. Liaise with patient records staff, ward clerks, and other organisations to ensure all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary.
10. Recognise when patients are on cancer pathways and liaise with Cancer Trackers to ensure patients are handed over appropriately.
Person Specification
Education
* RSA III or equivalent administration
* GCSE or equivalent in English and Maths, grades A-C or equivalent
* NVQ level II in business administration/customer care or equivalent experience
* Experience on System One
Occupational experience
* Experience of using full range of IT and patient data systems
* Experience of using Microsoft Office
* Experience of scheduling appointments
* Experience of working in a multi-disciplinary team
* Customer Care experience
* Experience of working in the NHS
* Experience of using digital dictation systems
* Experience of working in a healthcare setting
* Experience of handling patient complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
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