Job summary An exciting opportunity has arisen for anEmergency Quadrant Ward Clerk to join the Emergency Care Directorate's Administration Team at Ysbty Glan Clwyd. The successful candidate will be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit's and must demonstrate a professional and sensitive manner and maintain confidentiality at all times. A good standard of education is required, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload. You will join a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Acute Assessment Unit. You will also be required to provide support cover in other areas of the Emergency Quadrant. Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable but not essential as full training will be provided. Main duties of the job The Ward Clerk will give efficient clerical assistance to the Emergency Quadrant. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients. By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. The Ward Clerk is responsible to the Ward Managers in providing an efficient clerical service across the Emergency Quadrant. For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Administration Manager. The ability to speak Welsh is essential for this role. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 08 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 050-AC930-1224W-A Job locations Ysbyty Glan Clwyd Sarn Lane Bodelwyddan LL18 5UJ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential Maths/English GCSE or equivalent experience Desirable NVQ 2 in admininstration NVQ in customer service ECDL Experience Essential Sufficient months previous clerical/office/reception/ward duties Working with the public Working in a busy environment Desirable General experience of admin functions Skills Essential IT Computer Literate Effective communication skills Welsh Language Desirable WPAS/Casenote tracking/WCP/RADIS Understanding of the importance of maintaining medical records Knowledge Desirable Data protection and confidentiality Personal Qualities Essential Ability to work without direct supervision Team player Person Specification Qualifications Essential Maths/English GCSE or equivalent experience Desirable NVQ 2 in admininstration NVQ in customer service ECDL Experience Essential Sufficient months previous clerical/office/reception/ward duties Working with the public Working in a busy environment Desirable General experience of admin functions Skills Essential IT Computer Literate Effective communication skills Welsh Language Desirable WPAS/Casenote tracking/WCP/RADIS Understanding of the importance of maintaining medical records Knowledge Desirable Data protection and confidentiality Personal Qualities Essential Ability to work without direct supervision Team player Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Ysbyty Glan Clwyd Sarn Lane Bodelwyddan LL18 5UJ Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)