Title: Connections Contract Manager - NESO
Location: Glasgow, GB, G2 1PP
Division: NESO Connections
Job Type:
Requisition Number: 63063
Department: ESO
Job Function: Customer Experience and Marketing
About the role
National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.
As a Connection Operations Team, we guide customers on their journey to connect to the energy system, making it as easy as possible to navigate the route. We strive to deliver excellence by seeking, listening, and acting on feedback to drive continuous improvements to our ways of working and build trusted relationships with all.
We are looking for someone who has an excellent ability to build and maintain relationships with external and internal stakeholders. You will be passionate about delivering excellent customer experience and exceeding customer expectations.
As a Connections Contract Manager, you will lead and manage the customer connections journey throughout the life of their project to deliver solutions that enable customers to connect to the GB electricity system in a timely manner aiding the transition to net zero, whilst exceeding customer expectations.
This role is based in Glasgow, but some travel to our head office in Warwick will be required (on average once a month). We continue to offer hybrid working from office and home. We are open to full-time and part-time applicants, as well as flexible working arrangements.
About you
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who has:
1. Proven experience of effectively dealing with customers and solving complex issues.
2. Proven experience in simultaneously managing multiple projects, all to a high standard.
3. Ability to deliver change, identify and mitigate complex risks, both internally and externally.
4. Ability to understand complex issues and offer users viable solutions, considering impact on the electricity system.
About us
National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.
Join us, and let’s energise progress. Your energy, our future, together.
What you'll get
A competitive salary between £45000- £64000 p.a. – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit-for-purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.
Key Accountabilities
1. Effectively co-ordinate cross-functional project teams and external customers and stakeholders, including Transmission Owners, Distribution Owners and Developers, to deliver and maintain customer connection projects in a timely manner and in line with the contractual framework and industry codes (Grid Code, STC, BSC).
2. Build and develop collaborative and trusted partnerships across a portfolio of highly complex projects, responsible for the development of contracts, pro-actively managing commercial solutions across the project life cycle delivering value.
3. Lead the delivery of complex and new contractual arrangements to continuously improve customer satisfaction anticipating challenges and developing new solutions to drive change, ensuring all customers queries are resolved swiftly and in full.
4. Pro-actively identify any associated connection risks, prioritise and drive the development of solutions to mitigate these risks for the overall benefit of customers, stakeholders, and the business.
5. Pro-actively identify, prioritise and drive the continual improvement of internal and external processes through implementation of change initiatives.
6. Accurately record and effectively manage data in all appropriate systems, ensuring compliance with licence, industry codes and GDPR.
7. Deliver seamless and efficient services both internally and externally for our customers and stakeholders.
More Information
This role closes on 22nd January 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews will be held on 23rd, 29th and 30th January 2025 in person, in Glasgow office.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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