University Hospitals Sussex NHS Foundation Trust (279)
This post is currently full time but reduced / flexible hours may be considered.
The award-winning head, neck, and thyroid cancer clinical nurse specialist team have a vacancy for a band 4 cancer support worker. We are looking for a highly motivated individual with a passion for improving the care of patients living with cancer in Sussex.
The ideal candidate will have experience in supporting patients with care coordination. They will have excellent communication skills and be confident in offering emotional support. Excellent knowledge of computer systems and IT are a must, and experience of working in a clinical environment would offer an advantage.
The CSW will work alongside and under the guidance of Macmillan Nurse Specialists to provide support, advice, and assessment for patients who have been diagnosed with head, neck, and thyroid cancers throughout the pathway. Often being the first point of contact, the CSW will triage calls and offer advice and support as able, signposting and referring on as required. The CSW will help to coordinate patient care to ensure a streamlined and efficient service.
They will take an active role in contributing towards the developing health and wellbeing interventions and support the nurse specialists in achieving Service Standards in line with national guidance.
The CSW will provide a link between nurse specialists and allied health professionals ensuring timely and accurate referrals are made to appropriate services.
Main duties of the job
The successful candidate will provide support to patients receiving their diagnoses, throughout their investigations and their treatment journey. The CSW will be the primary point of contact for our patients and will offer holistic needs assessments and ongoing support; they will triage urgent calls and attend clinics. A large part of the role involves assisting the Clinical Nurse Specialist team in delivering complex care and support and developing pathways to improve the patient experience.
We are developing our pathways to ensure a smooth transition between partner departments and organisations - the post holder will be integral to taking this forward; experience of service development/improvement would be advantageous.
All posts include an amount of patient tracking/data collection and therefore require competent use of Microsoft packages, including Excel.
The post requires the post holder to collect and analyse data, as well as the creation of graphs and presentations.
The role will be based at The Royal Sussex County Hospital, with travel expected to the Princess Royal Hospital in Haywards Heath and Worthing Hospital.
Job responsibilities
The CSW is often the first point of contact for patients and carers and will frequently be triaging their information needs. The cancer teams work together to provide a safe, high-quality, and effective service. This role is sometimes required to work across disease site teams to provide holistic care to our service users and foster a supportive working environment.
This post holder will require excellent communication skills and will work alongside the Clinical Nurse Specialists and other members of the MDT. Potential applicants should be dedicated to delivering patient care and proactive in identifying care needs as well as improving pathways. There will be a requirement to work across Trust sites.
Person Specification
Skills, knowledge
* Evidence of enhanced communication skills in relevant environment
* Evidence of appropriate/transferable skills in health/social care
* Team worker including multi-professional working
* Service development and improvement experience
* IT skills - Microsoft packages including Excel spreadsheets/data collection and analysis
Experience/Qualifications
* 5 GCSEs or equivalent including English and Maths
* Educated to at least NVQ Level 3 or equivalent level of competency.
* Relevant experience in health or social care setting/demonstrable transferable skills
* NVQ Level 4 in relevant topic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,530 to £29,114 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working, Home or remote working
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