We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located. You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of fob access systems. You are expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. Additionally, you will handle phone calls and emails promptly and professionally, as well as sort and distribute incoming mail and packages. As a Corporate Receptionist, you will manage documentation and ensure it is stored appropriately. Additional duties include opening and closing the building, maintaining security, managing queries and messages from visitors, issuing passes, assisting with emergency evacuations, and ordering consumables. The ideal candidate will have a friendly demeanor, professionalism, sound communication and interpersonal skills, IT literacy, and the ability to manage their workload efficiently to meet deadlines. Our Values and Behaviours Delivering the exceptional, every day. Our purpose: Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: A place to work where you can thrive and be your best every day. Our promise to our customers: A trusted partner creating exceptional environments, adding value every day. Our culture – our core values and how we behave: We are one Mitie: We work as one to deliver a seamless service. If we can help a customer or colleague, we will. We are built on integrity and trust: Integrity and trust are at the heart of what we do. We treat others as we wish to be treated. We go the extra mile: We keep things running smoothly and look for new ways to improve. Our diversity makes us stronger: Our rich and diverse culture creates ideas and insights. Everyone has a voice and is treated as an equal. Our customers' business is our business: We are partners, putting our customers at the heart of what we do. Job Objectives and Responsibilities Deliver a five-star VIP front of house service in a newly refurbished corporate building in central London. Live and breathe our client VIP Customer Service Strategy. Drive performance and introduce best-in-class working practices. Line management of the HSD Team. Support the Front of House Manager and deputize in their absence. Main Duties Manage the EMS System, including maintenance and troubleshooting. Collaborate with the Client System Specialist to meet client specifications. Produce and maintain user guides for desktop and virtual EMS applications. Provide training on systems to the Client & Soft Service Teams across EMEA. Collate monthly statistics for FM Management. Work with RA catering management to ensure resources and pricing reflect service changes. Build query reports for desktop users to aid service delivery. Liaise with Service Teams to keep site builds updated. Create user accounts and maintain service team templates. Manage the recruitment and training of team members. Ensure compliance with data protection and maintain a safe working environment. Person Specification Experience in VIP customer service in a corporate environment. Qualification in Customer Service or Hospitality. Strong communication skills. Competence in MS Outlook, Word, Excel, and PowerPoint. Ability to interact with all levels of business and guests. Proactive and adaptable with a desire to improve practices. Self-motivated with a positive attitude. Health and Safety Responsibilities Follow company policies and report deficiencies in work systems or equipment. Use work equipment and PPE properly. Information Security Ensure compliance with information security procedures. Proactively identify and report security risks. Note: This job description is intended to give an appreciation of the role and may vary over time to reflect changes in the post holder's role and business needs.