We are looking to recruit enthusiastic and dynamic receptionists/administration assistants to work within the Emergency/MAU department of a large major trauma centre. The successful candidates will need to be flexible and available to work a variety of hours to suit 24/7; however, candidates will be considered that require flexible working. As the first face many patients will see when they enter our hospital, we are looking for candidates that are calm under pressure and can communicate well with patients and relatives, demonstrating our UHCW values and setting the standard for further patient experience. This is a challenging but rewarding role, and we will support starters with all the education and training required in the systems we use. If you would like to develop and grow within UHCW, we would welcome a conversation with you and an application. Please note that sponsorship is not eligible for this position. Key Responsibilities Book patients into the Emergency Department; this will include working on various desks on a rotation basis. Making follow-up outpatient appointments if required. Act as the first point of contact for dealing with routine enquiries and take action as necessary, liaising with others as appropriate. Communicate with staff, patients, and/or external organisations using appropriate methods. Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived. Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested. Additional Responsibilities Utilise relevant Trust IT systems to ensure all relevant patient data is collected and input accurately in line with Trust guidelines. Collate, input, and monitor department documentation and information to assist with the production of monthly reports for the department. Responsible for the dissemination of all relevant information to departments, external and internal users (e.g., dissemination of minutes, memos). Assist with training new team members in Trust operational systems and department procedures. Order stationery and other equipment whilst monitoring and maintaining stock levels. Receive and distribute incoming/outgoing post and act accordingly. Prioritise daily tasks to achieve timescales set. Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards. Provide appropriate cover in the absence of other members of the team. Continually contribute to patient and business improvement agendas. Share ideas for potential service improvement. Ensure relevant information is captured for overseas/private patients. Manage the NHS 111 referral inbox, ensuring it is monitored regularly throughout the day. Create external referrals for NHS 111 referrals. Ensure all clinic outcomes are recorded onto PAS in a timely and efficient manner according to Trust policy. Administer requested changes to clinics in a timely and efficient manner. Adjust patients' appointments forward when additional capacity has been arranged. Re-arrange patients' appointments if required. For further details of the role, please see the attached job description.