Join our team as a Senior Technical Advisor and play a pivotal role in, resolving claims, and ensuring our products meet the highest standards of quality and compliance. You’ll be the go-to expert on our products, delivering clear guidance and support to both internal and external customers, and ensuring our business remains protected through thorough documentation and legal compliance. By collaborating with teams across the company, including sales, marketing, and manufacturing, you’ll help drive innovation and ensure that our products exceed customer expectations.
Responsibilities
* Provide technical and sales support to internal and external stakeholders.
* Investigate and manage customer complaints and any related claims, ensuring efficient and cost-effective actions through to resolutions.
* Keep up to date with all the relevant Standards and Regulations relating to the specification and use of our products.
* Ensure that all our products have the correct supportive and legal documents, to minimise risk to the business.
* · Continually seek to understand our customers’ needs, so that we may improve the level of our services to exceed their expectations
* Deliver our advice in a polite, positive and friendly manner to instil customer confidence.
* Maintain accurate records in line with quality assurance systems.
* Promote best practices and innovation in problem-solving within the team.
* Collaborate...