8AM-5PM SHIFT Big things are happening at Topps Group, home to premier UK tile brands including CTD, Topps Tiles, Pro Tiler Tools, Parkside and Tile Warehouse. We are committed to delivering exceptional service to our clients. Working within our distribution centre based at NN4 9EX, you will be working 10am-6pm Mon-Fri shift pattern. Our products are heavy, and lifting is a massive part of this role, so we need people who are comfortable doing this. The scope of role encompasses all warehousing activities from inbound through to pick and despatch. The Operations Manager has responsibility for ensuring a class leading safe working environment on all shifts, controlling costs in line with budget and activity, improving efficiency and ensuring high levels of colleague engagement through communication, continuous improvement and development of succession plans for the shift. The Operations Manager will act up in the absence of the Logistics Manager. The nature of the role will require flexibility in shifts and working patterns to manage across a 5-day, 2 shift operation. Key Responsibilities: Health Safety and Welfare: Ensure that the yard and warehouse working environments safe and well maintained through daily inspection. Ensure that all equipment (wrap machines, MHE, etc) is safe and well maintained. Sign off Safe Working Procedures (SWP’s) and Risk Assessments in liaison with the H&S team and ensure that all staff are always fully trained and work in compliance with SWPs. Report any unsafe acts or conditions immediately and agree timed plans to resolve. Responsible for ensuring that all daily and weekly auditing processes are completed fully (MHE inspections, racking, behavioural audits, etc) Report and fully investigate any H&S incidents on shift in line with policy and procedures. Deliver ongoing plans and initiatives designed to improve the safety of all colleagues on site. People/Leadership Manage a team of up to 40 colleagues through a team of Shift Supervisors. Ensure that all colleagues are communicated with through daily/weekly briefings, 1:1 meetings, etc. Conduct/lead weekly operations meeting with supervisory team Manage the recruitment, retention and deployment of staff resource in line with budget and sales volume forecasts. Develop and deliver training plans to ensure that all roles have sufficient, correctly trained staff on shift and that refresher training is included within the plan. Control and report on absence and holidays in line with pre-agreed targets. Complete payroll administration associated with the shifts accurately and on time. Ensure all shifts are aligned with Bonus KPIs and have tools to achieve and receive weekly updates. Manage the continuous improvement process on shift, ensuring that initiatives are developed to conclusion in accordance with the process timelines. Conduct disciplinary investigations and meetings to level of Written Warning. Deliver succession planning strategies for colleagues in liaison with the NWM. Customer / Process / Operations Maximise pick accuracy and minimise damages by maintaining and acting upon Key Performance Indicator reports. Minimise stock loss, reducing damage through auditing and control or pick locations and pick pallets. Ensure that the supplier compliance standards are monitored on inbound and all non-compliance reported upon. Ensure that all colleagues receive regular performance reviews encompassing pick rates, accuracy (inbound and outbound) and damages. Analyse picking operations and liaise with Process Operations Manager to ensure most efficient pick walk solutions. Act as point of contact for retail ASM representatives and provide timely feedback on issues and improvement actions. Use PI team feedback to change or strengthen operational processes to improve stock accuracy. Report weekly on KPI’s and delivery of initiatives against plan