Description Do you have excellent attention to detail and the confidence to advise and influence colleagues and stakeholders at all levels? The post is based in Transport Scotland’s Concessionary Travel and Integrated Ticketing Unit (CTITU) within the Bus, Accessible and Active Travel (BAAT) Directorate. The B1 Operator Account Validator has an important role in the Unit ensuring that: Ensuring payments to ferry operators for current schemes are made accurately and on time All necessary validation checks are complete, audit records adequately retained and discrepancies investigated and resolved on time Positive engagement occurs with operators in relation to their claims and payments. You will report directly to the Operator Account Officer. Your responsibilities include working within a payment processing environment, analysing large volumes of data, and engaging with both internal and external stakeholders across a variety of tasks. Responsibilities To analyse ferry claims for accuracy, utilising and interrogating available systems to validate claims for payment in accordance with scheme rules and to prepare reports where applicable. To investigate shortfalls or discrepancies of data and liaise with stakeholders with a view to resolving issues and ensuring correct payments are made. Engage with ferry operators and other stakeholders to investigate and resolve issues where discrepancies or issues are identified in relation to payment claims. Prepare, collate, analyse and present data in order to identify trends and process improvements to enable information management and decisions on service delivery The ability to respond quickly and accurately interpret and understand complex information from a diverse range of sources and communicate advice is important in this role Open and timely escalation and reporting of risk and control issues to management. Compliance with operational delivery and operational compliance policies and procedures, including legal requirements. Responsibilities Success Profile Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Technical / Professional Skills: Data and Insight - Working Level You can find out more about the skills required here: ODP competency framework Behaviours: Making Effective Decisions - Level 2 Working Together - Level 2 Delivering at Pace - Level 2 Changing and Improving - Level 2 You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Apply online, providing a CV and Supporting Statement of no more than 1500 words which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and a job related assessment (excel task). Assessments are scheduled for w/c 28th April however this may be subject to change. Qualifications About Us Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Working Pattern Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us. Location This post is based in Glasgow with hybrid working in line with current Transport Scotland policies. You will be expected to be office based twice per week, pro rata. Equality Statement We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. For further information on the post please contact Gayle Dennis - gayle.dennistransport.gov.scot