Receptionist
Location: St Albans
Contract Type: Full-Time
Working Hours: Monday to Friday, 8:00am – 4:30pm
About the Business
We are working with a highly regarded wealth management firm in St Albans that is seeking a professional and proactive Receptionist. This organization is known for delivering exceptional financial advice and wealth management services to a diverse client base. They pride themselves on fostering a collaborative, client-focused culture and providing a welcoming environment for both employees and visitors.
This is an exciting opportunity to join a forward-thinking organization and play a key role in creating a positive first impression for clients and visitors alike.
The Role
As a Receptionist, you will be the first point of contact for visitors and clients, ensuring a professional and welcoming experience. Alongside managing the front desk, you will take on a variety of administrative tasks to support the smooth running of the office.
Key Responsibilities
Front-of-House Duties:
* Greet visitors, clients, and employees with a warm and professional demeanor.
* Prepare refreshments and escort clients to meeting rooms, ensuring they feel welcomed and comfortable.
* Answer and direct phone calls, taking accurate messages as required.
* Maintain a tidy, organized, and welcoming reception area.
* Handle incoming and outgoing mail and deliveries, ensuring timely distribution.
Administrative Support:
* Process and manage incoming leads for marketing purposes, ensuring accurate data entry and timely follow-up.
* Scan and process daily post in line with company procedures.
* Monitor centralized inboxes, distributing correspondence to the appropriate teams.
* Manage office supplies, ensuring stock levels are monitored and replenished.
* Coordinate meeting room bookings and prepare rooms for use.
* Assist with document tasks, such as printing, scanning, and filing.
* Support the team with additional administrative tasks as needed.
Client Support:
* Address visitor and client queries promptly, ensuring a high level of service.
* Liaise with internal departments to ensure client needs are met efficiently.
* Support visitor onboarding processes, such as providing security passes and Wi-Fi access.
Candidate Profile
The ideal candidate will be reliable, professional, and customer-focused, with a strong ability to manage multiple tasks. Key skills and attributes include:
* Excellent interpersonal and communication skills.
* Strong organizational and multitasking abilities.
* Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general office equipment.
* Attention to detail and a proactive approach to problem-solving.
* A friendly and approachable demeanor.
* Reliability and punctuality to ensure consistent office coverage.
This is an excellent opportunity to join a highly respected organization and contribute to their ongoing success. If you are a professional individual who enjoys working in a client-facing role, we’d love to hear from you.