A fantastic opportunity has arisen for a Spa Manager to manage our Spa at Thainstone House Hotel We provide a fantastic employee benefits package which includes free meals when on duty, 28 days annual leave, pension contributions, free training & development opportunities, recommend a friend scheme and friends & family discounts on hotel accommodation and food & beverage. We can also provide live in accommodation for candidates applying from out of the local area. The Role: Management of all operational and financial aspects of the spa for Thainstone House To ensure that guests and members receive an efficient, friendly, consistent, and personalised service from yourself and all members of the team Work with Hotel General Managers to ensure timely and appropriate sales & marketing activities Conduct spa tours for prospective members, guests, and VIPs Management of all statutory and company regulations relating to health & safety, hygiene, fire, and emergency procedures Delivery of high-level treatments To ensure that spa security is always maintained Administration of team matters such as absence management, appraisals, annual leave requests, disciplinary, grievance and performance management Work with the human resources department to ensure the management of the department recruitment process The Person: Experience working in a similar role would be beneficial, but we will consider applications from outstanding Spa Supervisors Experience working within a high-end spa/leisure club is essential Qualified to SVQ Level 3 in Beauty Therapy or equivalent A working knowledge of the Ishga skincare range would be desirable Strong customer service and time management skills, an attention to detail and good communication skills are vital Must be self-motivated, enthusiastic and a natural engaging leader AMRT1_UKCT