IT Services Infrastructure Support Engineer
Brockenhurst College has an exciting opportunity for an IT Services Infrastructure Support Engineer to join their dedicated and enthusiastic team. Working on a full time, permanent basis you will receive a competitive salary of £35,524 - £41,193 per annum, DOE.
We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.
Organisation Brockenhurst College Curriculum/Support Area IT Services Contract Type Permanent Employment Basis Full time Contracted working hours 37 Location Brockenhurst College Salary £35,524 - £41,193 per annum, DOE Closing date 27/09/2024 Documents
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The IT Services Infrastructure Support Engineer Role:
You will ensure that the college’s systems and network devices are configured effectively and securely. To assist the IT Services Manager in the effective management of the College’s IT systems. To provide technical support within the department and across the college for all users of the College’s information technology systems; to ensure that staff and students receive the best possible support in accordance with College policies.
Key responsibilities required as our IT Services Infrastructure Support Engineer include:
2. Assisting the IT services manager with the configuration and securing of IT systems including network devices.
3. To maintain and build upon the College’s Azure and 365 environments, including Entra ID, conditional access and Intune.
4. Providing technical support within the department for escalated problems / issues that 1st, 2nd and 3rd line colleagues are unable to resolve.
5. Assisting in the allocation of calls logged in the Helpdesk system throughout each day, ensuring that calls have been prioritised, allocated and updated correctly and are being progressed by the IT team in a timely manner.
6. Maintaining and replacing network equipment on the main college site and off-site college locations.
7. Ensuring regular backups are taken, tested and restored as required in accordance with College policy for all key systems and ensure that effective logs are kept for future reference.
8. Carrying out software packaging and maintenance of applications for deployment College wide in consultation with end users and the wider team.
9. Working with the department management to follow, develop and continually update the change management control processes and procedures.
Skills and qualifications of our IT Services Senior Systems Engineer:
10. Qualified in a Level 3 IT qualification or higher
11. At least two years’ experience in a 2nd Line Support role and five years desktop experience
12. Current detailed experience in supporting Windows based systems
13. Proven experience with Azure and Office 365
14. Virtualisation experience
15. Good understanding of network security including Firewall technologies
16. Experience of liaising with suppliers and contractors
17. Maintaining and operating a network.
18. Experience of diagnosing and fixing faults at a high level
19. Working in-depth knowledge of Windows server
20. The ability to follow section procedures systematically
21. The ability to document procedures clearly and systematically and produce detailed technical documentation for College IT systems
Benefits as our IT Services Infrastructure Support Engineer will include:
22. 25 days leave plus bank holidays (pro rata for part time staff)
23. Up to 5 days Christmas Closure Days
24. Increased annual leave after 5 years and 10 years service (30 days and 32 days pro rata for part time staff)
25. An option to purchase further leave through our Annual Leave Purchase Scheme
26. Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
27. On-site Nursery offers childcare at superb rates in and outside of term time
28. Enrolment into the
29. Free eye care vouchers
30. Free secure onsite parking
31. Access to a range of discounts including shopping, travel and healthcare
32. Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)
33. Weekly staff football
Closing date: Friday 27th September
Interview Date: Friday 04 October
If you feel you are the right candidate for this IT Services Infrastructure Support Engineer role, then please click ‘ apply’ now! We’d love to hear from you!
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.