Description
Reports to: Operations Manager
Location: Nottingham NG8
Working hours: Monday to Friday, 37.5 hours a week
Fixed Term: 6 months
Based in Nottingham, we are looking for someone to join our team for maternity cover as a SME Billing Team Leader.
We are looking for an experienced Billing Team Leader, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.
This role requires somebody to have an in-depth understanding of Billing and technical aspects of the Energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need From Yü
Here’s a taste of what you’ll be doing:
* Provide an environment to inspire achievement and development within team and individuals
* Encourage a growth-mindset environment
* Motivate, coach, train and develop staff in accordance with company values and procedures
* Ensure Internal & External business relationships are maintained and developed to achieve optimum delivery and efficiency
* Investigate and resolve all escalated business and customer queries/complaints
* Work with Operations/Commercial Analyst’s to resolve strategic queries/exceptions.
* Always represent Yu Energy Values and Habits
* Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business
* Ensure all key processes within the SME Billing Team are performed accurately and efficiently from First bill to resolving technical exceptions.
* Ensure system development keeps pace with business requirements
* Regularly review department processes for efficiency improvements and ensure documentation is continually updated
* Attend meetings and contribute to company strategy and policy making as required
* Co-ordinate activities and information between departments, working in a co-operative manner cross functionally within the business
* Carry out other reasonable duties as determined by management
About Yü
If you have what it takes you could be just what we’re looking for…
* Sharp – Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes
* Experienced – you’ve worked in the energy/metering industry and in a supervisory role managing a diverse team
* Great communicator – you have first-rate communication and interpersonal skills at all levels
* Ambitious – you don’t just want another job, you want a career opportunity
* Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point
* Motivated – you have a “can do” attitude and love to see success
* Team player – you enjoy working closely with a motivated team to help them develop
* Flexible – you’re a strong team player who can adapt as the role and business develops
Yü Come First
We have a wide range of benefits for our employees including:
* 24 days annual leave + bank holidays
* Holiday buy – up to 5 additional days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Learning and development opportunities
* Enhanced paternity, maternity and adoption policies
* Yü made a difference Awards
* 3 days additional annual leave if you get married/civil partnership etc.
* Appointment allowance
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* New modern facilities
* Death in service and critical illness cover
* Plus, many more
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YUIndeed
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.