Gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England, we have an excellent opportunity for a Care Co-ordinator to work across both sites of our Oldham Urgent Care Service. The two arms of the service include the Urgent Care Hub based in the Integrated Care Centre and our Primary Care Streaming Service in the Royal Oldham Hospital.
As a Care Co-ordinator, you will be the first point of contact for health care professionals, patients and patients' relatives accessing urgent and non-urgent care services across the Oldham area.
Under the direction of the Senior Care Co-ordinator and Clinical Shift Lead, you will register patients onto the relevant clinical system and direct them to the most appropriate service/pathway contributing to a 24/7 care co-ordination service.
We are keen to develop and support staff to excel in their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients.
Main duties of the job
* To deliver a high-quality health care co-ordination service to patients and healthcare professionals.
* Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
* Undertake the booking of appointments across a number of health care services.
* Liaise with the Senior Care Co-ordinator and Clinical Shift Lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
* Coordinate the arrangement of any follow-up care as directed by the Senior Care Co-ordinator or clinical team.
* Liaise with the multi-disciplinary team to ensure the smooth running of the service.
* Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
Job responsibilities
* To deliver a high-quality care co-ordination service to patients and health care professionals.
* Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
* Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
* Undertake the booking of appointments across a number of services in line with agreed timescales.
* Provide a first-class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
* Liaise with the Senior Care Co-ordinator and Clinical Shift Lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
* Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
* Coordinate the arrangement of any follow-up care as directed by the Senior Care Co-ordinator or clinical team.
* Liaise with the multi-disciplinary team to ensure the smooth running of the service.
* Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
* Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the Senior Care Co-ordinator.
* Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
* Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer-based system to a paper-based system.
* Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
* Responsible for undertaking administration duties within the service.
* Ensure regular attendance at operational meetings.
* All training deemed as mandatory to be completed within the specified time frames.
* Perform any tasks as requested that are within the boundaries of the role.
* Ensure that all gtd healthcare policies and procedures form the basis of all decision making.
Dignity & Respect
The post holder is expected to treat patients, service users and carers with courtesy, care and compassion at all times, treating each person as an individual by offering a personalised service. gtd healthcare staff will adopt behaviours and attitudes which promote, support and respect privacy and dignity. Staff are expected to challenge poor practice in relation to dignity and treat each other with respect.
gtd healthcare is committed to providing consistently excellent and safe patient-centred care for all those who access our services, through highly skilled, committed and compassionate staff working together. We do this by putting our patients at the centre of all that we do and providing the best quality care with passion and pride. We have a set of values that inform every action we take and every decision we make. They are the foundation of what gtd healthcare stands for, and encompass a desire in all of us to provide the highest quality of care to patients and each other. All staff are required to advocate, champion and demonstrate gtd healthcare's vision and values.
Person Specification
Qualifications
* Good standard of education.
Skills and Attributes
* Ability to communicate effectively within a multi-disciplinary environment.
* Commitment to training, attendance at meetings and ongoing development.
* Ability to work as part of a team.
* Ability to work on own initiative.
* Ability to maintain confidentiality.
* Polite, friendly, pleasant telephone manner.
* Able to work under pressure / meet deadlines.
* Knowledge of working for the NHS.
Experience
* At least one year's experience of reception or call handling duties.
* Excellent telephone manner.
* Evidence of working to defined policies and procedures.
* Experience of using a computer.
* Experience of a busy telephone answering environment.
* Experience of working with the public.
* Experience of liaising with multi-disciplinary agencies.
* Primary care experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.02 an hour plus rate enhancements for evenings and weekend shifts.
#J-18808-Ljbffr