Our client is located close to Basildon is looking for a Call Centre Advisor to join their existing team Are you skilled in communication and adept at using IT systems to provide exceptional service? If so read on About the Role: We are seeking Customer Service Advisors to join our clients team on a temporary basis. This hybrid role involves working both from our clients office close to Basildon and from home. Candidates must demonstrate competency in remote working and have a suitable home office setup. Key Responsibilities: Serve as the primary point of contact for repairs and property maintenance. Provide accurate advice and information via telephone, email, web chat, or written correspondence. Address household-related inquiries and strive for first-contact resolution by thoroughly investigating and completing requests. Ensure residents receive the appropriate services and that their queries or complaints are resolved efficiently. Performance Expectations: Achieve individual performance targets and contribute to team goals. Respond to maintenance inquiries from leaseholders. Support the Neighbourhood Management team in delivering excellent housing and estate management services across various digital channels. Maintain a professional and cost-effective approach to service delivery. Working Hours: Monday to Friday, between 8:00 AM and 6:00 PM. Rotating shifts within these hours. Training and Development: Comprehensive training program provided to equip you with the necessary skills and knowledge. Ongoing support from the Contact Centre Training Team and a dedicated Team Leader. Periodic assessments during training to ensure understanding and identify development needs. Successful completion of assessments is required to continue in the role. Ready to make a difference? Apply now and become a valued member of our clients team Email or call