Summary
Your key role is to learn and master the administrative processes of the business. Processing sales orders, gaining product knowledge, answering enquiries and incoming telephone calls from customers, while also adding products to our website.
Wage
£14,722.50 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday 9am to 5.30pm. Lunch break is 1 hour.
37 hours 30 minutes a week
Possible start date
Tuesday 1 April
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* The successful candidate will be based in the sales administration department
* Processing orders onto Microsoft BC365 and sending them to the warehouse for packing and picking
* Answering phone calls from customers who require pricing or have questions
* Learning our in-house systems and product ranges
* Loading products onto our website
Where you’ll work
BESWICH HOUSE
GREENFOLD WAY
LEIGH
GREATER MANCHESTER
WN7 3XT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WIGAN AND LEIGH COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training will be done in the work place.
More training information
* The candidate will receive product training from manufacturers and Software training on the systems used in the business from colleagues.
* The training received will be on-the-job, whilst working in the role and will be provided by colleagues experienced in that specific software/ task.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Math (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Organisation skills
* Customer care skills
* Team working
Other requirements
The role is desk based and you will be using a computer to process the data.