Advice and Information Officer (FTC), Multi Agency Safeguarding Hub (MASH)
Job specification
Location: Swindon
Hours: 37
Contract type: Fixed term contract or secondment opportunity until end August 2025
Job reference: RNR002570
Interview date: 12/02/2025
Date posted: 20/01/2025
At Swindon Borough Council, we aim to support our communities and businesses. Join us in our mission to improve public services and quality of life.
We are looking for an Advice and Information Officer to join our Multi Agency Safeguarding Hub (MASH), co-located with colleagues from Police, Social Care, Health, and Early Help.
Your next role
The MASH provides a rapid and effective service in response to safeguarding concerns regarding children or young people. You will be the first point of contact for all callers, gathering information to assist Decision Makers. You will offer advice and support while maintaining knowledge of available resources.
Collaboration with Social Workers and other agencies is essential to provide a high-quality service that improves outcomes for children, young people, and families.
You should have experience in a customer-focused environment, gathering information, maintaining accurate records, and understanding safeguarding principles.
If you possess the necessary skills and enthusiasm for this vital role, we encourage you to apply.
You must be fluent in English as required for effective performance in a customer-facing role.
As an employee, you will enjoy a diverse environment that encourages creativity and supports personal development and a flexible work-life balance.
Before applying for a secondment, discuss your availability with your line manager. If permission is not granted, refer to your Head of Service.
Read the role profile and click the Apply button to complete the online application process on the Swindon Borough Council website.
If you meet most of the criteria, we encourage you to apply, as individual experience and passion are valued.
For further information about the role, please contact Amy Burrows, Assistant Team Manager, at aburrows@swindon.gov.uk.
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