Our client is a leading wholesaler in textile and has a international presence. As a Customer Service Advisor the main focus of your role is to work closely with customers and internal teams to ensure a smooth on-boarding transition for accounts and provide outstanding support to our current customers. Key Responsibilities: Providing excellent customer service to our customers Responsible for carrying out internal processes to onboard customers, including schools and retailers, onto our company system, including data upload, corresponding documentation and contracts Attending and contributing at regular stock review meetings Responsible for generating reports for internal and external customers Responsible for communication with customers and third party suppliers & retailers As part of the Customer Service team, responsible for maintaining and updating customer records (CRM) Responsible for being the first point of contact for enquiries (telephone and email) from customers and third party retailers, including giving product information and processing, placing, checking and sign-off of orders Responsible for liaising with our internal departments, specifically Warehouse and Supply Chain, to expedite customer orders Raising support tickets to enable tracking and resolution of customer requests Investigating and resolving customer complaints, then closing support tickets Escalating enquiries to the appropriate team, when necessary Checking product or service availability Assisting customers with registration or account creation Passing customer feedback onto the product or sales team to improve the Companys offerings Key Skills & Experience Excellent interpersonal and active listening skills Clear communication skills and a strong command of the English language Strong attention to detail Working knowledge of customer relationship management (CRM) tools Ability to work well in a team Multitasking skills and good organisational abilities In-depth knowledge of customer relationship management (CRM) principles Ability to work calmly under high-stress situations Previous experience of working in fast fast-paced Customer Services environment is desirable. Whats in it for you? 34.25 hours per week, Monday to Thursday 0900 1700; Friday 0900 -1500 Competitive salary based on experience (range £22,000 to £26,000) 33 days annual leave entitlement(inc bank holidays) Holiday purchase scheme Auto-enrolment pension scheme Free car parking If this sounds like you and youd like more information/want to apply please click the link today.