Insurance Industry Sectors: Commercial, Broker, Insurance, Property, Casualty
The Role:
* To provide professional advice and service to all clients.
* Effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly.
* To retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service.
Responsibilities:
* Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
* Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium.
* Responsible for the review and action required on policy and client information.
* Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary.
* Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities.
* Build and continuously enhance relationships with company’s panel of insurers and maintain a profile within the insurance market.
* Proactively work with colleagues across the business to identify and maximise opportunities for growth.
* Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition.
* Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business.
* Review the adequacy of covers and suitability of the terms being offered to clients.
* Liaise with relevant departments to ensure all queries are resolved quickly and efficiently.
Experience:
* Minimum 5 GCSE, Grades A-C including English and Maths.
* Experience of working within the UK insurance market and a good understanding of the role of regulation and compliance.
* Experience of General Commercial classes of business.
* Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.
* Previously worked within a team servicing both clients and colleagues whilst also possessing excellent negotiating skills.
* Organised with good time management skills working to agreed priorities.
* Good communication skills to effectively liaise with internal colleagues.
* Computer literate with good experience of using MS Office Suite.
* Operational use of Acturis ensuring updates are made accurately to data quality standards.
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