We have an exciting opportunity for a Transport Contract Officer to join our small fast-paced Travel Assistance Service (TAS) Team based in Sandwell Council House. The Travel Assistance Service team are responsible for arranging passenger transport for children, young people and adults with Special Educational Needs and Disability (SEND) and Children Looked After (CLA) to and from their place/s of education and/or day opportunities. The Transport Contract Officers are responsible for awarding, managing and maintaining transport contracts and dealing with any issues arising regarding these transport arrangements. Developing an understanding of the council’s procurement framework and associated systems to uphold the contractual and quality standards expected of commissioned services and of the market in which they operate To maintain the standards the Authority expects, ensure that quality and best value is achieved in all areas. Proactively managing day-to-day operational issues that arise within transport arrangements, ensuring safeguarding is kept as a high priority, Understanding of active listening, patience, de-escalation, decision making, problem-solving and professionalism when dealing with all stakeholder groups. Building and sustaining relationships with key stakeholders including transport operators, passengers, parents/carers, places of education, day opportunities and departments across the council. Maintaining effective communication with all partners, stakeholders, transport operators and team members. The organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff to share this commitment. Key Requirements Organised and self-motivated Ability to work under a high degree of pressure, prioritise and manage conflicting demands Excellent IT, communication and customer service skills Ability to work independently and as part of a team For an informal discussion, please contact Jo Hodgetts on 0121 569 4888 or Email: Jo_Hodgettssandwell.gov.uk To apply please click the Apply Now link below.