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Customer Team Leader (Hiring Immediately), Southampton
Client: Co-op
Location: Southampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Closing date: 30-04-2025
Customer Team Leader
Location: 2-6 Selsmore Road, Hayling Island, PO11 9LB
Pay: £13.65 per hour
Contract: 20 hours per week + regular overtime, permanent, part-time
Working pattern: Shifts from 6am (store opening), including Mondays and weekends
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% contribution, virtual healthcare services, and a 30% discount on all Co-op products.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include coaching and supervising team members, deputising for the Store Manager, delivering great customer service, and performing tasks like re-stocking shelves and cleaning spillages.
At Co-op, we focus on fairness for members and communities, supporting your physical, mental, and financial wellbeing with market-leading policies.
What you’ll do
* Provide friendly, welcoming, and helpful service, managing the store and handling challenging situations
* Develop your team's capabilities through coaching and training, fostering an inclusive culture
* Ensure the store remains safe, legal, and operational
* Manage diligence checks and stock accuracy
* Support your store manager and assist with HR processes
* Lead the introduction of new products and services, encouraging feedback
* Build relationships and support the local community
This job would suit people who have
* A genuine care for customers and members
* The ability to lead and support your team while working on the shop floor
* Great people skills and relationship-building abilities
* Strong organizational and problem-solving skills
* A desire to learn and develop leadership skills
* The flexibility to work various shifts
Why Co-op?
* Paid training and support for development
* 30% discount on Co-op products and 10% on other brands
* Pension scheme with up to 10% contributions
* Wagestream app for accessing part of your pay early
* 36 days of holiday (including bank holidays)
* Virtual healthcare for you and your family
* Employee assistance services
* Rotas shared three weeks in advance
* Cycle-to-work scheme
Building an inclusive workplace
We welcome applications from everyone and aim to create inclusive environments. We can make reasonable adjustments for disabilities and are part of the Disability Confident scheme. Please indicate if you wish to be considered under this scheme when applying.
As part of the application, you’ll complete two online assessments (~20 minutes). We reserve the right to close the vacancy early if needed.
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