Post Title: Cafe/Bar Assistant (part-time)
Salary: £12.60 p/hr (12 month fixed term initially)
Hours: 15 hrs* to include some evening and weekend working. (*TBC There is some flexibility in the contracted hours which can be negotiated upon appointment)
The cafe/bar is open 5 to 6 days a week 10am-4pm and Wednesday-Saturday evenings around our diverse events programme.
Reports To: Café/Bar Manager
Introduction
The Royal Cornwall Polytechnic Society (The Poly) is a Falmouth-based charity, promoting engagement in the arts, sciences and Cornish history through film, live events, exhibitions, lectures and workshops. The Poly’s roots are in artistic and technological innovation and local industry, and it is based in an iconic, Grade-II* listed building in the heart of the community. Facilities include galleries for exhibition and hire, a 164-seat theatre, a bar and adjoining library for events and hire,
and a community pottery. We also have The Poly Guild, a successful art and design retail outlet for local artists. The bar and library are currently used as a cafe during the day and a bar during the evening, drawing a new audience in to The Poly.
Job Purpose:
We are looking to appoint an enthusiastic and capable individual to work in our café/bar.
The Café assistant will be responsible for the smooth running of The Poly’s hospitality offer, including providing excellent customer service to our patrons and visitors.
Duties include:
Creating a welcoming environment for customers.
Ensuring consistent, high-quality beverages and snacks are served.
Dealing with customer feedback and providing adequate solutions to customer complaints.
Ensuring high standards of cleanliness at all times and paying attention to possible health hazards and regulation violations
Creating a positive work environment.
Working closely with the wider Poly staff team and trustees to support the development of the hospitality offer, explore cross-selling opportunities between other areas of The Poly’s operations.
General
Work in line with The Poly mission, vision, priorities and values.
Work in line with the Poly policies including Code of Conduct and safeguarding at all times.
Work flexibly to meet the needs of the organisation including occasional evenings/weekends as required.
Provide excellent customer service and care at all times.
Work closely with colleagues as a team to deliver The Poly’s activities in line with our mission
and priorities.
Undertake training to develop as agreed in personal development plan.
Undertake additional duties when required to ensure the smooth running of The Poly.
Please see The Poly website for full details and an application form: