Acting as a Brand Ambassador, this role provides world-class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards and personal grooming are exemplary, and stock is handled correctly.
Brand Ambassador Responsibilities:
* Excite and instil passion and pride for the brand.
* Embody the brand image for customers and the store team and have an understanding of the brand DNA.
* Lead by example in demonstrating role model behaviour that is representative of the brand and adhere to the dress codes and appearance guidelines at all times.
General Store VM/Client Management Responsibilities:
* Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times.
* Enhance customer service standards in store to ensure world-class service is delivered at all times.
Sales/Business Monitoring Responsibilities:
* Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
* Build and maintain a relationship with them to assist in selecting the right products while developing a good rapport and offering suitable advice.
* Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
* Process the sale in a confident and professional manner while maintaining the relationship with the client.
* Gather and collate the client's CRM details to maintain the relationship and build the client book, ensuring a personal follow-up with the client.
* Actively drive your product knowledge by keeping up to date with trends, participating in store training, and updating yourself on all product lines.
* Support control and management of stock in line with management directions.
* Keep up to date with market trends in the retail industry.
* Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
* Ensure all Company policies and procedures are adhered to.
* Be a good team player and able to work independently with high levels of motivation.
* A commitment to achieving and exceeding targets while focusing on the client's needs and experience.
* Excellent personal presentation.
* A passion for customer service and sales floor focused.
* Excellent at working and delivering against deadlines and the ability to work under pressure.
* Proactive and positive in approach.
* Able to communicate effectively with all internal and external customers.
* Excellent communication skills, both written and oral.
We would like to speak to professionals who are passionate about service, lifestyle, and travel destinations.
Additional Requirements:
* Passion for retail and sales.
* A commitment to achieving and exceeding targets while focusing on the client's needs and experience.
* Proactive and positive attitude.
* Excellent personal presentation - a Rimowa Brand Ambassador.
* Understanding of Retail KPIs.
* A fluent level in English is essential; additional languages are an advantage.
#J-18808-Ljbffr