Title: Account Executive
Type: Full-time / Perm / Remote
Location: London
Compensation & Benefits:
* Base Salary - $85k - $100k/annually + Bonus/Commission
* OTE: $180k - $200k/annually, depending on performance.
* Medical/Dental/Vision/Disability Insurance Benefits
* 401(k) Plan
Key Responsibilities:
Sales & Pre-Sales Support:
* Develop, implement, and execute sales strategies to drive new customers by leveraging and expanding existing personal networks.
* Align sales strategy with company strategy including customer success efforts by effectively developing and managing internal stakeholders and relationships.
* Drive achievement of business objectives by management and expansion of sales relationships.
* Ensure leads are maximized through the sales process by collaboration with the lead generation team.
* Meet or exceed agreed conversion targets for products within the business.
* Optimize, review, and maintain sales processes in line with the company's broader strategy and customer success plans.
* Work with the lead generation team to help create and optimize lead management strategies from both online and offline channels.
* Work with the Customer Success team to support customers throughout trial and onboarding processes.
* Assist customers to derive value from the products they purchase.
Product Leadership:
* Facilitate and lead regular product demonstrations and discussions through webinars, events, and other avenues to improve product knowledge amongst prospective customers.
* Ensure the timely resolution of any issues that arise regarding the delivery of software to customers, providing support to all parties.
* Build and maintain product knowledge and understanding to ensure you become the SME for the software services.
* Liaise with relevant teams to interpret how the platform is currently used and key selling points in each key market.
* Contribute to the development of a short-term and long-term product strategy for the company, including recommending additions and/or changes to offerings.
* Build and maintain knowledge of competitor activity in the market and any insights relevant to the company.
Relationship Management:
* Establish, develop, and maintain strong professional sales relationships with current sales partners across all networks, including Sales Science.
* Build and maintain strong relationships with key customer prospects as they are identified in the sales process.
* Build and maintain strong working relationships with business leaders across the organization, ensuring effective delivery of marketing activities.
* Maintain effective internal stakeholder relationships, ensuring strong levels of communication and sales progress updates as required.
Marketing:
* Work with the Marketing Team to develop effective product sales collateral and ensure the content remains current.
* Work with the Marketing Team to promote the services in the broader market.
* Work with the Marketing Team to promote our software services through company integration partners.
* Travel when needed to relevant events to represent the company at varying professional conferences.
* Source marketing and promotional material required for events and promotion.
Continuous Improvement:
* Work with the COO and other Operating Partners to develop and implement a continuous improvement program of initiatives, focusing on adding value and evolving sales functions.
* Actively contribute to the development and maintenance of a strong team culture within the business, ensuring knowledge and experience are shared.
* Timely escalate challenges, issues, and business risks to the COO for anything and everything sales-related.
Professional Development:
* Proactively seek out relevant professional networking opportunities to develop both your personal profile and the company profile in the market.
* Maintain an up-to-date working knowledge of sales trends, products, and solutions available in the market.
* Proactively gain and maintain sales and industry knowledge via external channels, reading relevant blogs/online content, and attending industry network events and conferences.
Qualifications & Requirements:
* Bachelor’s Degree in a relevant business discipline is required.
* 4+ years of SaaS sales and account management experience.
* 4+ years of stakeholder management experience.
* 4+ years of proven (successful) experience in new business development, specifically in SaaS or PSA software sales.
* 4+ years of (proven) success in the development, management, and execution of sales pipelines, specifically trial through to customer processes.
* 4+ years of proven (successful) sales experience, specifically in the Software as a Service (SaaS) Industry.
* Strong understanding of professional services and the PSA software industry.
* Strong experience coordinating and delivering webinars and other online and in-person demonstrations for prospective customers.
* Experience managing sales partner relationships.
* Strong business development and sales aptitude and experience.
* Excellent customer service skills and ethics.
* Proven record in developing strong customer, client, and partner relationships.
* Ability to run demonstrations and workshops.
* The energy and enthusiasm to work hard and play hard in a team-based environment.
* Excellent written and verbal communication skills.
* The ability to multi-task, excellent time management skills, and strong attention to detail.
* Ability to provide enthusiasm for everyday duties as well as other varied duties.
* Ability to build (and keep) strong working relationships with team members, partners, stakeholders, clients, and customers.
* Experience coordinating and delivering webinars and other online and in-person demonstrations for prospective customers.
* Experience working with an outside/external lead gen team.
* Experience managing sales partner relationships.
* Must currently live in London to be considered for this position.
* Must be willing to travel as needed for team meetings, conferences, and events.
KPIs:
* Qualitative - Performance Review Feedback Ratings | Achievement of Support SLAs
* Quantitative - Customer Feedback | Customer Satisfaction Surveys | Performance Review Feedback Comments