To succeed in this role, we are looking for individuals with proven experience in desktop hardware support and maintenance. You should possess strong knowledge of operating systems, including Windows and macOS, as well as familiarity with virtualization technologies and endpoint security. Excellent troubleshooting and problem-solving skills are essential, along with exceptional customer service and communication abilities.
As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. Your key responsibilities will include:
1. Managing the walk-up Tech Bar service.
2. Performing hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals.
3. Diagnosing and resolving hardware-related issues, providing timely and effective technical support to end-users.
4. Offering meeting room and AV support.
5. Collaborating with the client's IT team for seamless hardware integration.
6. Monitoring and managing inventory of desktop hardware components and accessories.
7. Staying updated on industry trends to recommend hardware improvements.
Description
We are proud to be recognized in the Sunday Times Best Places to Work List 2023 and named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), ensuring that you are not just an employee, but a valued member of our community. Our commitment to inclusivity drives us to build a genuinely diverse community of tech talent, including support for our Armed Forces, for which we have earned a Gold Award. Please note that due to the nature of this role, you will be required to be onsite in our Crewe client location five days a week. At CGI, we value ownership, teamwork, respect, and belonging, and we invite you to be an owner from day one as we work together to bring our collective dreams to life. Join us and be a part of one of the largest IT and business consulting services firms in the world.
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