Job summary Approx 10 hours per week plus Saturdays on a rota basis We currently have a temporary receptionist vacancy; this is a busy and varied role, dealing with patients both face to face and on the telephone. Duties will also include general practice administration. You will need to ensure that you are organised and be patient focused. Ideally, you will have previously gained experience in Care Navigation within a General Practice environment. Previous experience in General Practice is desirable although training will be provided. You must have excellent communication skills; the ability to cope with change, be adaptable, accurate and ability to work alone or as part of a team are essential. You must also be IT literate and experience of EMIS web is also desirable. This post is subject to a Disclosure Barring Service check. Main duties of the job The successful candidate will be required to provide excellent customer service skills and provide administration support to the Practice.You must be flexible and able to work additional hours as and when required to cover annual leave and other periods of absence to ensure the efficient and smooth running of the Practice. Previous experience in General Practice is desirable although training will be provided.You must have excellent communication skills; the ability to cope with change, be adaptable, accurate and ability to work alone or as part of a team are essential. You must also be IT literate and experience of EMIS web is also desirable. This post is subject to a Disclosure Barring Service check. About us GP practice with approximately 5800 registered patients. Reputation as a GP Practice is good. Small friendly team. Date posted 25 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A0471-25-0001 Job locations 255 Tettenhall Road Wolverhampton WV6 0DE Job description Job responsibilities Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Care Navigate patients to the most appropriate clinician/resource. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. Job description Job responsibilities Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Care Navigate patients to the most appropriate clinician/resource. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. Person Specification Other Essential To be flexible and adaptable to a changing and busy working environment. Be able to care navigate patients to other services if required. Ensure all information is recorded and filed accurately on clinical system. Ability to work in a changing environment. Ability to prioritise workload to meet demands of the service Experience Essential Previous experience of working in a General Practice or similar environment and experience of Care Navigation. Ability to work within a team environment and to assist with project work as and when required Ability to work as and when required in accordance with reception rota including Saturday and if applicable Bank Holidays Desirable Demonstrable experience of working in a Busy front facing General Practice Receptionist environment and Care Navigate effectively Qualifications Essential GCSE grade A to C in English and Maths or equivalent. Desirable NVQ 1 to 2 in Customer Care. NVQ 1 to 2 in Administration. Communication Essential Excellent telephony and front face and communication skills Good written and verbal skills. Active listening skills Desirable Ability to speak /interpret in different languages to assist patients Person Specification Other Essential To be flexible and adaptable to a changing and busy working environment. Be able to care navigate patients to other services if required. Ensure all information is recorded and filed accurately on clinical system. Ability to work in a changing environment. Ability to prioritise workload to meet demands of the service Experience Essential Previous experience of working in a General Practice or similar environment and experience of Care Navigation. Ability to work within a team environment and to assist with project work as and when required Ability to work as and when required in accordance with reception rota including Saturday and if applicable Bank Holidays Desirable Demonstrable experience of working in a Busy front facing General Practice Receptionist environment and Care Navigate effectively Qualifications Essential GCSE grade A to C in English and Maths or equivalent. Desirable NVQ 1 to 2 in Customer Care. NVQ 1 to 2 in Administration. Communication Essential Excellent telephony and front face and communication skills Good written and verbal skills. Active listening skills Desirable Ability to speak /interpret in different languages to assist patients Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Newbridge Surgery Address 255 Tettenhall Road Wolverhampton WV6 0DE Employer's website https://www.newbridgesurgerywolverhampton.nhs.uk (Opens in a new tab)