Join Our Team as a Patient Navigator - Multiple locations Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? We re looking for compassionate and driven individuals to join our team as Patient Navigators. This exciting role offers flexibility with positions available in Minehead, Liskeard, or Leeds. As a Patient Navigator, you ll be the bridge that connects patients with the care and resources they need, providing support and guidance throughout their healthcare journey. In addition to providing patients with a positive experience, you will ensure the smooth running of the surgery, supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. Depending on which area of England you live in, the base office will be one of our surgeries in Minehead (Minehead Medical Practice), Liskeard (Rosedean Surgery) or Leeds (The Light Surgery or Westgate Surgery). What We re Looking For A confident communicator with a friendly, patient, and professional attitude. Someone who can handle a fast-paced, demanding environment with ease. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided. Key Responsibilities Welcoming patients and visitors, managing check-ins, and providing appointment information. Answering phone calls and handling patient inquiries with empathy and professionalism. Scheduling and managing appointments using our system. Processing prescription requests from patients and pharmacies. Handling patient queries in person, over the phone, and via email. Managing incoming and outgoing correspondence, including emails and letters, with accuracy. Keeping the reception area tidy and ensuring smooth handovers for colleagues. Completing administrative tasks such as patient registrations and updates. What You ll Bring Excellent communication and interpersonal skills. EMIS system proficiency - experience using the EMIS clinical software to manage patient records, appointments, and other administrative tasks Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software. Prior experience in a healthcare or administrative role is desirable but not essential. Please note: Unfortunately, we are unable to offer sponsorship for this position. Applicants must have the right to work in the UK at the time of their application. About Minehead Medical Practice : https://onemedicalgroup.co.uk/surgeries/minehead-medical-centre/ About The Light Surgery https://onemedicalgroup.co.uk/surgeries/the-light-surgery/ System used: EMIS Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity; Maternity / Paternity Support; Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMG s refer a friend scheme Continued personal and professional development 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Working at OneMedical Group OneMedical Group is a family run organisation with our co-founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitmentonemedicalgroup.co.uk Note : We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.