To provide cross-departmental administrative support as directed by the Clinical Administration Manager, and to be the first point of contact with the department for referrers, patients, families and carers. 1. Administrative As part of the Clinical Admin team, provide full administrative support to the clinical staff within the department. To be part of the central pool answering calls from Health Care Professionals, patients and carers. To provide an effective liaison between clinical staff and departments. To maintain and develop all departmental electronic folders and files. To accurately maintain patient records. To accurately prepare reports and other documentation as required by clinical staff, including patient letters To collate documents/leaflets for sending information packs to patients 2. Dealing with Patients, Carers and Visitors To deal with telephone calls and messages from patients, carers and relatives in a sensitive, compassionate and courteous manner, ensuring that messages are promptly and accurately relayed to the most appropriate person. To carry out duties associated with the referral and / or admission of patients, including the preparation of all necessary electronic documentation. To arrange transport for patients being admitted as requested. 3. Use of in-house patient record software (EMIS) To be fully conversant with the in-house patient record software (EMIS), and to enter and update patient information onto the system, notifying clinical staff as appropriate. To scan documents and care plans into EMIS as directed. These may contain sensitive info or images. 4. Other Duties To be part of the central pool answering calls from Health Care Professionals, patients and carers. To provide administration support at daily admission meetings. To advise on alternative hospice referrals if patient is outside the PAH catchment area. Ensure the correct disposal of all confidential waste. To be aware of the accident / incident reporting system (Vantage). Co-ordinate the ordering and delivery of stationery, relevant medical stores and other equipment as required and ensure it remains fully functional applicable only if working on the hospice In Patient Unit. To act as an ambassador for Princess Alice Hospice at all times 5. Other Responsibilities To undertake any other such duties or general tasks and hours of work as may reasonably be required and to work in other locations within the hospice organisation. Lead by example, exemplifying the Hospice values and behaviours Integrity, Compassion, Accountability, Respect, Excellence.