Salary: GBP35000 - GBP40000 per annum
Customer Service Manager
Location: Hemel Hempstead, England
Type: Permanent
Salary: £35k to £40k
Our client is a market leader in their industry and currently looking for an experienced Customer Service Manager to join the already established team on site. If you are passionate about customer service and have experience of coaching, developing, and mentoring a team, please see below.
Your Role
* Help drive first class customer service
* Supervise and mentor in-house customer service team
* Set KPI’s and objectives
* Work closely with internal teams to drive business and good practices
* Undertake account management of key clients
* Handle customer queries and complex issues when needed
* Reporting
* Attend customer review meetings on site
* General admin
Ideal Candidate
* Experience of working in a fast-paced customer service role
* Experience of training, mentoring, and supervising customer service advisors
* High level attention to detail
Application Instructions:
Please include your first and last name, email, phone number (including country code), and CV/Resume.
Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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