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Back Office Customer Service Coordinator, Northampton
Client: Baxter
Location: Northampton, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 088a8c6771e4
Job Views: 53
Posted: 24.01.2025
Expiry Date: 10.03.2025
Job Description:
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Exciting opportunity alert!
Join our vibrant National Distribution Centre in Northampton team as a Back Office Customer Service Coordinator. You'll be at the forefront of our customer interactions, working across multiple product lines and customer channels. Your role will cultivate strong partnerships with our customers, solve challenges, and ensure a customer-centric, supportive experience through innovative problem-solving and effective communication.
This role is responsible for the data management for fulfilment of orders, pricing validation of services, manual billing, disputed invoice resolution, and account management within the Back Office Customer Services team within fulfilment.
In this role, you will:
* Process patient orders for the hospitals within the pre-defined timescales
* Ensure back-order releases are in place within the defined timescales in line with Company SLAs (N.B. For renal orders, the end-to-end process for back orders will need to be managed)
* Ensure all invoices and additional charges are created and processed within the working month
* Investigate disputed invoice queries and undertake remedial actions to resolve them
* Build and maintain strong relationships with internal stakeholders (e.g. Commercial, Quality Assurance, Warehouse, Transport) and external suppliers (e.g. system provider)
* Respond to all queries and requests within the team’s shared inbox in a timely manner
* Investigate and resolve customer orders that have not reached Fulfillment
* Manage mass customer communications for changes to delivery schedules during bank/public holidays
What you will bring:
* Self-motivated, always curious, and consistently eager to learn, with a growth mindset
* Great attention to detail and ability to prioritise
* Thrive in a dynamic and collaborative environment and become comfortable with change and ambiguity. Work autonomously and use good judgement to make decisions.
What we offer you:
* Permanent contract
* Work weekday shift Mondays to Friday 9:00 am - 5:00 pm.
* £26,000 base salary + competitive benefits
* High importance placed on work life balance
* A workplace environment that is encouraging and diverse
* 25 days of annual leave plus bank holidays
* Subsidised onsite canteen
What are some of the Benefits of working at #LifeAtBaxter?
* Commitment to growing and developing an inclusive and diverse workforce
We hire great people all the time; if this role appeals to you, we’d love to hear from you!
This is where you can grow and learn from individuals who want you to succeed here at Baxter!
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