Join us as Head of Service Support, where you'll drive the success of our Travel Counsellors, manage outsourced providers, and lead the delivery of exceptional service. You'll play a key role in fostering relationships and championing continuous improvement across the business.
Be part of a team that truly cares!
Why Choose Travel Counsellors?
At Travel Counsellors, we're proud to be part of a supportive, award-winning community, consistently recognised for exceptional service and named in the Sunday Times Best Places to Work for the past two years. If you're looking for a role where you can make a real impact, come join us-one of the most customer-centric companies in the world.
We blend cutting-edge tech adoption with a human touch, ensuring our Travel Counsellors deliver unforgettable experiences for their customers.
About the Role
The purpose of this Head of Service Support role is to deliver a best-in-class service model that consistently exceeds customer expectations.
Reporting to the Customer Operations Director, the Head of Service Support will be accountable for delivering exceptional day-to-day service by fostering a customer-centric, digitally optimised approach that maintains the human touch across our TC Support functions.
This role will emphasise scaling our services with a customer success mindset, leveraging our digital platforms to drive efficiency, reduce non-value-added demand, and inc...