Are you passionate about delivering exceptional customer service? Would you love to work for a forward-thinking, international business that champions innovation and career growth? Juice Recruitment is delighted to be supporting a market-leading business based in Northampton as they look to appoint a Client Service Coordinator to join their growing team. This is a fantastic opportunity to be part of a global organisation known for being the best in their field. If you’re looking to join a collaborative, supportive environment where your contribution makes a real impact - and where career progression is genuinely on offer - this could be the ideal next step. About the Role: As a Client Service Coordinator, you’ll play a key role in delivering exceptional service to clients. You’ll manage a busy shared inbox, respond to enquiries and issues, and collaborate with internal teams to resolve queries efficiently and professionally. Key Responsibilities: Monitor and manage the shared inbox, ensuring client emails are responded to promptly and effectively. Communicate with clients via phone and email, delivering a high level of service at all times. Work with internal departments to resolve queries, escalating issues where necessary. Maintain accurate records to support reporting and performance tracking. Contribute to SLA measurement and reporting for finance and resources. Proactively identify and suggest improvements to internal processes and the overall client experience. We’d Love to See: 1-2 years' experience in a customer service or client-facing role. Excellent written and verbal communication skills. Strong organisational abilities and a high attention to detail. Positive, proactive attitude with a genuine passion for customer service. Comfortable working in a fast-paced, team-oriented environment. What’s in it for You: Competitive salary. Quarterly performance-related bonus. Hybrid working model (2 days from home, 3 in the office) after probation. Brand-new office facilities. Subsidised healthcare and medical benefits. 25-30 days of annual leave, plus bank holidays and the option for 2 additional weeks of unpaid leave. Ongoing training and development opportunities. A fun, sociable and inclusive team environment. If you're ready to join a thriving, innovative business where your development is valued and supported - apply today