Customer Support Administrator
Location: Telford
Type: Permanent
Salary: Circa £25,000 - £28,000 per annum depending on experience.
Hours: Monday to Friday 8:45am - 5pm
Prince are working with a prominent international business based in Telford who is looking for a Customer Support Administrator to join them on a permanent basis. The Administrator will be responsible for providing a professional and proficient service to their global customer base by supporting the effective scheduling of engineer and installer diaries, and all associated tasks to ensure work is completed as arranged.
Duties will involve:
1. Customer Support department interface for customer enquiries.
2. Maintain accurate and up-to-date paper and computerised customer files.
3. Processing of all customer enquiries, including generating quotations, processing orders, and dispatch of goods.
4. Generating and issuing recommended system spares quotations.
5. Assist in the provision of performance accounting reports for quotations, orders, and services.
6. Assist in arranging all scheduled and non-scheduled service visits and installations worldwide.
7. Assist in scheduling internal resources, including customer support, engineering, and manufacturing.
The ideal candidate will have:
1. Advanced written and verbal communication skills.
2. Good working knowledge of MS Outlook and Excel.
3. Attention to detail and accuracy.
4. Advanced organisational skills.
5. Developed IT competence.
6. Experience/exposure to a customer support role is desirable.
7. Confident, positive, and energetic disposition.
8. Keen to accept responsibility and accountability.
9. Self-driven for continued learning and development.
The application process:
Our mission is to support our clients in their creation of an equal, diverse, and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time, your details won't be retained. So, if you're not successful on this occasion, please continue to respond to future roles we advertise. In the meantime, we wish you all the best in your search for employment.
About Us:
Prince Personnel are an employment agency working on behalf of our client. Whether you're seeking a new permanent position, temporary assignment, or contract, you'll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire, and North Wales. Prince Personnel specialise in commercial, accounts and finance, and technical recruitment. With the best jobs around, we are an independent agency working hard for you.
Reference: DE26332 #J-18808-Ljbffr