Systems Support Analyst | Hybrid from Cheltenham| £34,000 + bonusWe are on the lookout for a Systems Analyst to join a leading engineering business in Cheltenham.As a Systems Support Analyst, you will provide support to internal and external users of the companies diverse suite of business focused applications, ERP / CRM systems.Role:Manage support calls and tickets from IT Service DeskProvide internal and external customers support on the companies platformsAssist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries and data changes.Maintaining a log of the support calls and resolutionDocument work or changes that are madeEscalate 2nd /3rd line queries when appropriateRequirements:At least 1 -2 years’ experience in a Support Desk or Application support role, ideally supporting a CRM / ERP systemExperience taking a high volume of tickets in an engineering, manufacturing, house builder or similar industry would be idealExperience of Dynamics 365 or COINS would be great but not essentialAbility to understand user queries and relate to business processGreat troubleshooting experienceGreat communicatorIf you are in early stages of your support career and are looking to get more exposure to niche applications, this could be a great role for you!Benefits:£34,000 + 10% bonusHybrid working from Cheltenham office, ideally 3 days a week onsite 33 days annual leave + bankPrivate healthcareEnhanced maternity, paternity and adoption leavePensionLife assuranceShare incentive schemesEmployee rewards portal Key words: Systems Analyst, COINS, Dynamics, ERP, CRM, Service Desk, Application Support, Housing, Construction, Engineering, Systems Support Analyst